Live: average A&E wait across partner London trusts is currently 2h 14m — updated moments ago
Intelligent patient flow · Trusted across London

Never lose a moment of the care you're waiting for.

Eight million hospital appointments are missed in England every year — costing over £1 billion and pushing waiting lists even longer. CareFlow makes sure yours is never one of them: live waiting times, effortless rescheduling, and a dedicated care coordinator in your pocket, day and night.

Manage my appointments See live waiting times
0
fewer missed appointments
0
recovered for partner trusts
0
Londoners on the platform
Care coordinator
Amelia · Patient Experience
Replied just now
Good morning, Mrs. Okafor — I've moved your cardiology review to Thursday at 9:40am as requested and let Dr. Whitmore's team know. You'll receive a reminder the evening before. ✓

Live departmental waiting times

LIVE · REFRESHED EVERY 60s
Deployed with London's leading care providers
The £1 billion problem

Every empty chair in a clinic is care someone else was waiting for.

When a patient doesn't attend, the slot rarely gets refilled. Clinicians sit idle, waiting lists grow, and the patient who missed out often ends up in A&E instead — sicker, and more expensive to treat. CareFlow attacks the problem at its root.

  • Intelligent reminders that adapt to youNot just texts — reminders arrive on the channel you actually respond to, timed by your own behaviour, with travel time from your postcode built in.
  • Two-tap rescheduling, zero phone queuesCan't make it? Release your slot in seconds. It's instantly offered to the next patient on the list — nothing is wasted.
  • Smart standby lists that fill every gapPatients who want to be seen sooner opt into standby. When a slot opens, the best match is offered it automatically — clinics stay full, lists move faster.
Clinician reviewing a patient schedule on a tablet
£1.2bn / year
Estimated cost of missed outpatient appointments to the NHS — roughly 8 million empty slots that patients on waiting lists never got.
Inside a CareFlow hospital

Calm corridors. Full clinics. Care that flows.

This is what a hospital looks like when every appointment slot is used, every patient knows where to go, and nobody is stuck on hold.

WARD ROUNDS · 09:42
More time at the bedside Clinicians at partner trusts recover an average of 52 minutes per day previously lost to empty slots and phone-tag — time that goes straight back to patients.
VITALS · LIVE
Connected monitoringWard telemetry feeds the same live platform patients see.
RECEPTION · FLOWING
No queues at the front desk87% of patients now check in from their phone before arriving.
The platform

One elegant home for your entire hospital journey.

From the moment you're referred to the day you're discharged — everything in one place, designed to feel less like admin and more like being looked after.

Appointments Surgical team

Never miss what matters

Adaptive reminders, one-tap check-in on arrival, and instant rescheduling that gives your slot to someone who needs it.

Live waits Hospital corridor

Know before you go

Real-time A&E and clinic waiting times across partner trusts — so you can choose the fastest safe route to care.

Concierge Care coordinator

A coordinator who never sleeps

Questions about prescriptions, parking, results or visiting hours — answered instantly by our patient experience team, 24/7.

Wayfinding Hospital interior

Turn-by-turn, door to clinic

Step-free routes, live parking availability and indoor directions from the main entrance to your exact clinic door.

Prescriptions Pharmacy

Repeat scripts, on repeat

Track pharmacy status in real time and get notified the moment your medication is ready to collect.

Family circle Family with clinician

Care for the people you care for

Manage appointments for children and elderly parents from one account — with their consent, and full audit trail.

Try it now

Rescheduling that takes seconds, not a lunch break on hold.

The average patient spends 34 minutes on the phone to move one hospital appointment — so most simply don't, and the slot dies. Here, it's two taps. Try it with the sample appointment.

Released slots are re-offered to standby patients within 90 seconds. In our partner trusts, 96% of freed slots are refilled the same day.

Dr. Whitmore
Cardiology Review — Dr. E. Whitmore
Royal Meridian Hospital · Outpatients Wing B
DateTuesday 21 July 2026
Time14:20
ClinicCardiology Suite 3, Level 2
PreparationBring current medication list
⏱ Reminder scheduled · evening before, 6:00pm
For NHS trusts & private providers

The business case writes itself.

CareFlow is licensed per-trust with outcome-based pricing — you only pay in full when DNAs actually fall. Deployment in under 6 weeks, integrated with existing PAS/EPR systems.

0
average reduction in did-not-attends within the first 90 days
0
average annual recovery for a mid-size London trust
0
return on licence cost in year one, independently audited
0
typical time from contract to full go-live, including staff training
Loved across London

Patients feel cared for. Trusts see the numbers move.

★★★★★

"I messaged at 11pm worried about my father's surgery prep. I had a proper, thoughtful answer in under a minute. It genuinely felt like the hospital was awake with me."

Priya SharmaDaughter & carer, Wandsworth
★★★★★

"Our DNA rate in dermatology fell from 12.4% to 6.1% in one quarter. That's hundreds of patients seen who simply wouldn't have been. The board approved the full rollout in one meeting."

James AshworthChief Operating Officer, partner trust
★★★★★

"I moved my scan to a cancelled slot three weeks earlier — from my phone, on the bus. The old way, I'd never even have known that slot existed."

Daniel OseiPatient, Croydon
Ready when you are

Healthcare that waits for no one — including you.

Join 212,000 Londoners already managing their hospital care the modern way, or book a demonstration for your trust.

Create free patient account Book a trust demo
Your privacy matters here

We use essential cookies to run the service, and — only with your permission — anonymised analytics to improve waiting-time predictions. No advertising, ever.

Amelia
Message AmeliaOnline now
Amelia
Amelia Hart
Patient Experience Team · typically replies in seconds